Top 10 ways to grow your small business revenue

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Calling businessman

Making Your Business Phone work for you and your business

Most small business owners work hard in their business every day, operating on shoe-string budgets, often with limited staff and resources. With all these worries, who has time to consider the phones, the network, or the provider who serves them. This seemingly unimportant line item could be one worth attending to, as significant impacts to ROI, daily efficiencies and reliability may be contingent on it.

Depending on company size, Internet Based Telephone may save enough money annually to cover the costs of hiring a new employee. In fact, a recent case study featured in PC World found that a business with 30 phone users reaped $1,200 in monthly savings when switching to VoIP, add in additional savings in per line usage costs, etc. and expect an average cost savings overall of 35%-70% off current phone bills. This may equate to $30K, $40K or even $50K annually. Additional benefits also exist. Following, find the top 10 ways Internet Phone may boost your business.

  1. Flexible pricing – Whether your business relies on bulk pricing structures for multiple lines and locations, or limited service that includes high-speed internet, VoIP solutions have affordable options that meet the long term needs of most small and mid-sized companies.
  2. Lower Costs—On average, businesses see a reduction in costs of between 50% and 75% after switching to VoIP. This is a combination of reduced communication expenses and logistical benefits.
  3. Productivity—Investing in internet phone allows companies to let their employees work remotely, which can increase productivity by almost 20%.
  4. Reliability—Because of QoS (Quality of service) protocols, common issues like jitter, latency or delay are monitored for a satisfactory standard for business practice. In a recent study, less than 0.5% of survey respondents reported being dissatisfied with VoIP call quality.
  5. Customer Satisfaction—Unsatisfied customers would rather switch services than complain, so customer service needs to be more aware of visitors needs than ever before. Giving your customers more ways to reach your business is simple with the help of VoIP. This could be helping employees work remotely, increasing office hours, or just offering the customers a number to call when a problem arises.
  6. Ease of operations – Easy to install and integrate and set up and fully scalable most internet based systems can work for small and mid-sized companies, and networked to allow for growth. Adding extensions, integrating video conferencing or paging, and supporting remote users are all easy add-ins.
  7. Customer service offered – Switching to VoIP often means you get a team of experts at your disposal to assist in training, maintenance and solutions. Because the systems can be accessed via the cloud, most “fixes” can happen over internet meetings or remote logins. This means downtime is kept to a minimum.
  8. Outages Eliminated – eliminate the “down time” that result from power outages, natural disasters and other unforeseen disruptions. With cloud-based solutions your phones can automatically forward to a mobile phone, or off-site land line, seamlessly. Best of all the cloud solutions means voicemails and call history are not lost.
  9. Features-Features – any phone provider can allow for call waiting, forwarding and free voicemail service, but VoIP systems bring a variety of business boosting features including video conferencing, music on hold, call screening and auto attendant – to name a few.
  10. Options for On-Premise or Hosted VoIP – If purchasing the unit outright, once paid for, you pay only for maintenance, upgrades, support etc. A bonus is security: you have physical control of the equipment and data, including voice mail messages. With hosted VoIP, your phone system works via provider’s gear in their offices. You don’t own the system, you only pay a recurring monthly fee per user or license. The fee covers PBX call-handling functionality, but also the cost of inbound and outbound calling. This option allows for more pricing variations than on-premise VoIP, but after a few years may be a higher priced solution. The flexibility that comes with either option can be leveraged to meet the immediate needs of your business and keep budgets in check to further foster growth.

 

If this sounds like a solution that might boost your business, contact your local provider for a demo. Many will offer a FREE trial an assist with integrating into your existing system if possible. For more information or product specification contact Chris McCune at cmccune@cgmtech.com

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